Marina Customer Service Training is interactive web based online training for marinas and boatyards to provide customer service certification in active listening, telephone etiquette, trust and rapport, problem solving, defusing anger, stress management,

Pioneer Education Consulting,Rich Korb,classroom management strategies which motivate the reluctant learner through behavior modification with incentives for on task performance; student accountability report creates student reflection

Defusing Difficulties™ is a technique that allows you to reduce difficulties caused by people, diversity and situations in 30 seconds without face-to-face interaction.